WaitWise Account and Data Deletion
Independent service. Not operated by the Government of Ontario or any hospital.
WaitWise account holders can delete their account in the app: open Account settings and select Delete account. The app requires confirmation before permanently deleting the account.
Deletion removes the account, email, password hash, verification and password-recovery records, cloud Watchlist and alert thresholds, alerts, public leaderboard profile and contribution events, account-linked visit sessions, and private-testing invitation when testing is enabled. If you forgot your password, use Forgot password? on the sign-in screen, then sign in to delete your account.
Anonymous crowd reports, legacy route records, monthly wait aggregates and alternative-care directions counts are not linked to an account and may remain after deletion. They cannot be located by account for individual deletion. General route-choice tracking is retired. Hospital names and coordinates in reports identify the public facility, not the reporter.
Can’t access the app?
If private-testing access has been revoked, the testing sign-in screen links to this page. You can request deletion by email even if you cannot open Account settings.
Email [email protected] from the email address registered to the account and request deletion. Do not include your password. We will verify the request and reply when deletion is complete.